FAQs

Questions, answered

Everything you want to know about listing, buying, and booking experts on Keyli — before you dive in.

Frequently asked questions

General

What is Keyli?

Keyli is an Australian property marketplace built around transparency. Sellers list directly, buyers browse and enquire without gatekeepers, and a curated expert directory connects you with vetted photographers, conveyancers, and inspectors — all with upfront pricing.

Is Keyli available right now?

Keyli is currently pre-launch. We're building the platform and accepting early interest via the waitlist. Joining puts you first in line to list or browse when we open the doors.

Which states and territories does Keyli cover?

Keyli is designed for all of Australia. We will initially open to select markets and expand nationally from there. Joining the waitlist helps us understand demand in your area.

Do I need to create an account?

Public browsing stays lightweight — anyone can view listings without signing up. An account unlocks richer interactions: direct messaging, saved searches, favourites, and for sellers, a full listing dashboard.

Selling

How much does it cost to list on Keyli?

Listing is free. Keyli only charges a success fee of 0.35% when your property sells — significantly less than the 2–3% commission typically charged by traditional agents. There are no upfront advertising costs or locked-in contracts.

What does the 0.35% fee include?

The success fee covers access to the Keyli platform, your listing management dashboard, the quality review before your home goes live, direct messaging with buyers, and ongoing support throughout your sale.

Do I need a real estate agent to sell on Keyli?

No. Keyli is built for private sellers — you manage your listing, set your price, and communicate with buyers directly. You can still engage an expert from our directory (a solicitor, photographer, etc.) on your terms, without bundling them into a single high-cost commission.

What happens after I submit my listing?

Your listing goes through a quality review before it's published. Our team checks that all the important details are complete and presented clearly so buyers can trust what they see from day one. You'll be notified once you're live.

Can I use Keyli alongside a traditional agent?

Yes. Keyli does not require exclusivity. However, most sellers find that the combination of a Keyli listing, direct buyer enquiries, and expert services booked on demand makes a separate agent unnecessary.

Buying

Is Keyli free for buyers?

Yes — browsing, saving favourites, and contacting sellers directly are all free for buyers on Keyli.

Can I message sellers directly?

Absolutely. Direct enquiry is a core part of how Keyli works. You ask real questions, sellers give real answers — no third-party filtering or telephone-tag required.

How are listings curated?

Every listing goes through a quality review before it appears on Keyli. This means all properties are presented with consistent, complete information so you can compare homes meaningfully rather than guessing at what is missing.

Can I save properties and searches?

Yes. Create a free account to save individual listings to your favourites and set up saved searches so you're notified when properties that match your criteria become available.

Experts

What kinds of experts are on Keyli?

The Keyli expert directory includes property photographers, conveyancers and solicitors, building and pest inspectors, stylists, and other professionals who support buyers and sellers through the property process.

How do I join the expert directory?

Experts apply to be listed on Keyli. We vet applicants to maintain quality, and approved experts set their own services, areas, and upfront pricing. Enquire via our waitlist form and select 'Expert' as your interest.

How does payment work for expert bookings?

Expert bookings on Keyli use escrow-protected payments. Funds are held securely until the service is delivered, protecting both the client and the expert.

Privacy & Trust

How does Keyli protect my personal information?

We collect only what is needed to run your account and facilitate transactions. Public browsing is lightweight and does not require any personal details. For full details, see our Privacy Policy.

Are listings verified?

All listings pass a quality review before they go live. We check for completeness and accuracy, and we will take down any listing found to be misleading. Buyers can also flag issues directly from any listing.

Still have questions?

Join the waitlist and drop us a note — we read every message.

Join the waitlist

Ready to see how Keyli works?

Join the waitlist and be among the first to experience a fairer way to move.